Handmade Pieces Company LLC Wholesale Giftcard

If a wholesale order is drop shipped (meaning I ship directly to your customer), your address is entered as the billing address while your customer’s information is entered as the shipping address. It is your responsibility to enter the addresses correctly and in the correct location. Your information should always remain as the billing address. Please refer to the shipping section for more information.

Drop ship orders:

• Have a generic packing slip included. No mention of wholesale/prices.
• Are packaged in a protective bag before being placed in the polymailer with packing slip & the same generic care card.
• Have a generic name for the return address. They’ll never know it’s me!

A MOQ of five (5) is required at checkout (mixing and matching designs is okay). If you can show proof that you ran these items from HPC, the MOQ can be waived. Proof must be emailed to wholesale@handmadepiecesco.com. Please send this email with your order number in the subject line immediately after purchase.

If you check that you meet the MOQ and are under, but proof cannot be supplied with 1 day of your order being placed, you will be invoiced for the appropriate up-charges (difference to my retail cost). Your TAT will not start until the additional invoice is paid. If the invoice goes unpaid after 1 day of being sent, your order(s) will be cancelled and refunded minus a 10% fee.

The current exception to waving MOQ is Halloween Baskets and Corded Crews. These are a special order item which cannot be waived.

All items are sent either USPS or UPS by customer selection at checkout. All orders are provided with a tracking numbers.

Due to nature of personalization and that everything is made to order, Handmade Pieces Company LLC does not accept returns or exchanges. If you believe you’ve received an incorrect item, please email wholesale@handmadepiecesco.com within three (3) days of your item being delivered and we can work to find a solution!

To ensure the perfect fit, please use the following guide!

**Important**

While I try to constantly update size and color options to accurately show what is in stock from various vendors, sometimes the certain size/color item you order may be backordered and not be able to arrive within my current processing time. If this occurs, I will reach out to you to see if you’d like to wait for that option, change your order, or cancel it. Thank you for your cooperation when this occurs.

Digital downloads are available immediately once your payment has processed. Files are sent via email to the email left at checkout. Please immediately save your files and back them up into cloud storage for safe keeping. Downloads are NOT saved to your account and it is not the responsibility of Handmade Pieces Company LLC to resend files due to lack of proper safe storage.

Upcoming Out of Office/Non Business Days:

Monday, January 15, 2024

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Clothing & Accessories have a 10-15 business day turn around time. Any ready to ship item or items from the blooper/sample collection will ship within 1-3 business days.

Transfers, decals, and packaging stickers have a 4-6 business day turn around time.

Any wholesale orders have a 10-15 business day turn around time due to high order volume. Any ready to ship item or items from the wholesale collection (noted as Ready to Ship in the title) will ship within 1-3 business days. The wholesale accessories & add on collection has a 3-6 business day processing time. However, if these items are ordered with garments, the entire order will have a 10-15 business day processing time.

Monthly Tee Club: Purchases made between the 1st and 5th of the month will receive that month's club package. If a purchase is made on/after the 6th of the month, you will receive next month's club package. Packages will be mailed between the 15th and 20th of each month.

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Turn around starts on the next BUSINESS day as day one (1). Additionally, turn around time starts when payment is received. Reaching out to discuss a custom order does NOT start turn around time. 

I.E. You order an item on a Monday. Turn around time starts on the following Tuesday as day one (1). Any item ordered on a Saturday/Sunday will start turn around time on Monday as day 1 as Saturday/Sunday is not a business day.

Processing time does not include transit time, but only the amount of time I need to prefect your order.

In the event that your order contains items from multiple categories with different processing times, (ie. a shirt and a decal), it’s left to Handmade Pieces Company LLC’s discretion to ship each item individually or to hold and ship as one item following the longest items processing time. The exception is any ready to ship item will be sent immediately while the remaining made to order items will fall under standard processing time. 

If you have any questions about this, please email sales@handmadepiecesco.com.